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Cluster Sales Manager

Cluster Sales Manager

ConfidentialHyderabad / Secunderabad, Telangana, India
5 days ago
Job description

Job Description : Cluster Manager – Company (Hyderabad)

Role Summary

The Cluster Manager is responsible for overseeing operations, performance, and growth across multiple Company outlets / branches / stores in a defined geographic cluster. The role involves driving sales, ensuring excellent customer experience, managing teams, optimizing operations, and delivering profitability targets.

Key Responsibilities

Sales & Business Growth

  • Achieve sales targets for the cluster.
  • Develop strategies to increase revenue and market share.
  • Identify new business opportunities within the cluster area.
  • Monitor KPIs – same-store growth, footfall, conversion rates, average transaction value.

Team Leadership & Development

  • Recruit, train, mentor, and motivate store / branch managers and staff.
  • Set performance goals, conduct reviews, ensure consistent service standards.

    • Operational Excellence

  • Ensure operations run smoothly across all stores.
  • Oversee inventory management – stock ordering, transfers, shrinkage control.
  • Ensure visual merchandising and brand guidelines adherence.

    • Customer Experience

  • Maintain high customer satisfaction and resolve escalations.
  • Monitor feedback and take corrective actions.

    • Financial Management

  • Manage profitability, control costs and expenses.
  • Prepare budgets and analyze sales, expenses, and inventory reports.

    • Market & Competitive Intelligence

  • Keep abreast of competitors, local trends, and customer preferences.
  • Adjust product mix, promotions, and offers based on insights.

    • Expansion & Location Planning

  • Assess and recommend potential new store locations.
  • Review demographics, consumer behavior, and site feasibility.

    • Compliance & Standards

  • Ensure compliance with company policies and safety standards.
  • Adhere to financial controls, loss prevention, and audits.

    • Reporting & Analysis

  • Generate regular performance reports for regional management.
  • Use data to drive strategic decisions.

    • Qualifications & Experience

  • Bachelor's degree in Business Management / Retail / Commerce or related field. MBA preferred.
  • 5–8+ years in retail or multi-store operations management.
  • Strong leadership, analytical, and communication skills.
  • Familiarity with retail metrics, P&L management, and MS Office.

    • Key Performance Indicators (KPIs)

  • Sales target achievement (cluster total, individual stores)
  • Profit margin / Store-level profitability
  • Customer satisfaction / feedback scores
  • Inventory turnover, stock loss / shrinkage
  • Staff turnover / retention
  • Compliance with visual merchandising, brand standards, SOPs
  • Operational audits, process adherence

    • Salary & Benefits (Indicative)

  • Salary upto 8 lacs
  • Incentives / Bonuses tied to cluster performance
  • Employee benefits (PF, health insurance)
  • Travel and communication allowances

    • Skills Required

    Inventory Management, Team Leadership, Financial Management, Ms Office

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    Sales Manager • Hyderabad / Secunderabad, Telangana, India

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