Business Operations Specialist

We're looking for an experienced and highly analytical Business Operations Specialist to join our growing team. In this pivotal role, you'll be instrumental in driving operational excellence, ensuring data accuracy, and providing critical insights to support our business functions – Software & Partnerships. If you're a detail-oriented problem-solver with a passion for process optimization and data-driven decision-making, we encourage you to apply.

Responsibilities :

Pipeline Management :

Conduct regular hygiene checks on pipeline data to ensure accuracy, completeness, and consistency

Maintain and update the real-time dashboard by ensuring accurate and timely feeding of pipeline data

Marketing Management :

Lead and coordinate for marketing initiatives for both functions – Software, Partnerships & alliances

Work on required documentation as well as data base management for campaigns

Reporting & Analysis :

Prepare and deliver accurate daily, weekly, and monthly reports without any misses, ensuring timely distribution to relevant stakeholders

Develop and present multi-dimensional performance review templates and views for various functions to key management personnel monthly

Ensure timely preparation and delivery of board decks on a periodic basis

Conduct in-depth analysis of existing data to identify trends, opportunities, and areas for improvement

Operational Efficiency & Process Improvement :

Identify bottlenecks and inefficiencies in current workflows across all functions.

Design and implement highly effective and streamlined processes to optimize operational efficiency.

Reduce administrative tasks by identifying opportunities for process automation and actively working on their implementation.

Inside sales & Lead generation activities :

Manage lead funnel with various lead generation avenues and track weekly to share timely recommendations

Lead outreach and set up key meetings for team members

Coordination & alignment with HQ :

Work as bridge between Business functions and HQ to coordinate and align on various scheduled as well as ad-hoc reports, initiatives

Qualifications :

3-4 years of experience in an MIS, Inside Sales Operations, or Sales Operations role

Proficient in data analysis tools (e.g., Excel, SQL, BI tools like Tableau / Power BI)

Strong analytical and problem-solving skills with the ability to translate data into actionable insights

Proven track record of designing and optimizing operational processes

Meticulous attention to detail and a commitment to data accuracy

Excellent written and verbal communication skills with the ability to present complex information clearly to diverse audiences

Demonstrated ability to manage multiple projects simultaneously and deliver on deadlines

Strong interpersonal skills and ability to collaborate effectively with cross-functional teams