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Technical Operations Specialist (TOPS)
ConfidentialMumbai City, Navi Mumbai, Mumbai11 days ago
Job descriptionMonitor various aspects of the Interactive Brokers global brokerage system in real time. Analyze, troubleshoot, escalate and resolve brokerage system operational issues. Participate in Post-Incident review in collaboration with architecture and infrastructure teams. Provide 2nd-level technical support to internal teams. Monitor Batch Job Scheduler and troubleshoot failed or delayed jobs. Analyze existing business workflows and participate in developing new monitoring tools and automated process monitoring. As part of the team, act as the primary escalation point for all brokerage system technical issues.
Key Requirements
- Strong communication skills, with English as the primary language.
- A Bachelors or apprenticeship in a technical discipline.
- A working knowledge of general computing concepts, networking, the Linux operating system and related technologies.
- The ability to analyze and solve problems promptly and accurately in a fast-paced environment.
- Prior experience in a technology position
- Experience with Unix / Linux style command line interfaces
- Previous experience with scripting languages (e.g., Shell, Perl, Python)
- Desire to explore and learn new concepts, systems and technologies.
Preferred
Skills Required
Scripting, Linux, Technical Support, Troubleshooting, Communication
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Technical Specialist • Mumbai City, Navi Mumbai, Mumbai
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