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Customer Success Lead
Plant MetricsPune, India17 hours ago
Job description6-9 years in customer success, manufacturing operations, or industrial automation Deep understanding of shopfloor operations (OEE, downtime, production planning) Experience with MES, SCADA, ERP, or industrial IoT Strong analytical skills (Excel, data analysis, ROI calculations)
Turn customers into champions. Drive OEE improvements.
PlantMetrics helps Indian factories achieve measurable ROI through our MES + IIoT platform. We're looking for a Customer Success Leader to own retention, expansion, and customer outcomes.
The Opportunity : Own end-to-end customer relationships and success frameworks. Ensure customers achieve 10-25% OEE improvements. Build CS function from ground up.
What You'll Do :
- Manage customer lifecycle : onboarding → adoption → renewal → expansion
- Conduct weekly reviews with plant managers and ops heads
- Define and deliver success metrics
- Document ROI with before / after data; create customer case studies
- Design training programs for operators and shopfloor teams
- Drive 95%+ retention and 120%+ net revenue retention
What You Bring :
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Customer Lead • Pune, India
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