Customer Success Lead

Turn customers into champions. Drive OEE improvements.

PlantMetrics helps Indian factories achieve measurable ROI through our MES + IIoT platform. We're looking for a Customer Success Leader to own retention, expansion, and customer outcomes.

The Opportunity :  Own end-to-end customer relationships and success frameworks. Ensure customers achieve 10-25% OEE improvements. Build CS function from ground up.

What You'll Do :

Manage customer lifecycle : onboarding → adoption → renewal → expansion

Conduct weekly reviews with plant managers and ops heads

Define and deliver success metrics

Document ROI with before / after data; create customer case studies

Design training programs for operators and shopfloor teams

Drive 95%+ retention and 120%+ net revenue retention

What You Bring :

6-9 years in customer success, manufacturing operations, or industrial automation

Deep understanding of shopfloor operations (OEE, downtime, production planning)

Experience with MES, SCADA, ERP, or industrial IoT

Strong analytical skills (Excel, data analysis, ROI calculations)