Senior Operations Specialist

Meet Our Team

Pegasystems develops strategic applications for sales, marketing, service and operations. Pega&aposs applications streamline critical business operations, connect enterprises to their customers seamlessly in real-time across channels, and adapt to meet rapidly changing requirements. Pega&aposs Global 500 customers include the world&aposs largest and most sophisticated enterprises. Pega&aposs applications, available on-premises or in the cloud, are built on its unified Pega 7 platform, which uses visual tools to easily extend and change applications to meet clients&apos strategic business needs. Pega&aposs clients report that Pega gives them the fastest time to value, extremely rapid deployment, efficient re-use and global scale.

Picture Yourself At Pega

This role will focus on project management, department administration tasks, budget management, calendar maintenance, meeting organization, reporting, and presentation coordination.

What You&aposll Do At Pega

• Day to Day Support Operations for Cloud Operations & Engineering
• Global Staffing and Scheduling
• Resource Management
• Calendar management
• Expense management
• Vendor Management
• Global Stakeholder Management- coordinating with VP's across various business groups
• Visitor Management at Senior levels
• Handling partner POs and payment schedules
• Shift allowance mgmt. and Co-ordination with Pega India Finance Team on Payments processing payments
• Industry Presence- Engaging with Industry leaders / events / managing participation- presence
• Customer / Partner Connects- Supporting Customer and partner connections in India
• Handling Employee Engagement activities, events and programs
• Running MBR, QBR and other such governance co-ordination
• Capturing minutes and action items and follow through the actions from governance meetings
• Plan, organize and help execute Business offsites, events locally and for other locations across the globe
• Coordinating and running point as Cloud Ops representative for India events – Events at India level like townhalls and other large gatherings
• Working with vendors for organizing events, merchandise etc
• Budget management for Cloud Ops
• Handle Operational Reporting, preparing Business
• Handle Rewards and Recognition
• Handle Projects, Programs or Initiatives at Cloud Ops Global level
• Work very closely with Facilities, Operations, Finance and other support organizations to get various action implemented as part of daily operations
• Host industry events at Pega as required, Host customer / partner visits and events

Who You Are

The Senior Technology Operations Specialist is a member of the India Executive Administration and Operations team and provides high-level project management, administrative, and operations support to the Cambridge based Product Engineering department. This role will focus on project management, department administration tasks, budget management, calendar maintenance, meeting organization, reporting, and presentation coordination.

What You&aposve Accomplished

Strategic Collaboration

Partner with global Cloud Operations tribe leaders to develop and execute strategic plans aligned with Cloud Engineering & Operations objectives.

Cross-Functional Coordination

Facilitate seamless communication and collaboration across Cloud Technologies, Cloud Engineering, and GCS teams to ensure operational alignment and continuity.

Process Optimization

Identify and implement improvements in business processes to enhance efficiency, effectiveness, and scalability across cloud operations.

Data-Driven Insights

Design and deliver comprehensive reports and dashboards on key operational metrics—including shift allowances, Return to Office (RTO) trends, travel expenses, and reimbursement data—to support informed and timely decision-making.

Employee Engagement & Recognition

Lead initiatives to foster a culture of appreciation and motivation by maintaining real-time recognition practices, developing frameworks to encourage managers to actively recognize team contributions via platforms like Fond, and driving participation in recognition programs such as Employee of the Month, Team Awards, etc.

Pega Offers You

Job ID : 22372

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Skills Required

Outlook, Internet, Powerpoint, Excel, Microsoft Word