MSET - Senior Operations Manager

Team Overview :

Our Operations team is the engine room for our client campaign delivery, loyalty program execution, and CRM platform stability.

We ensure flawless execution, maintain data integrity, and drive operational excellence across a suite of cutting-edge marketing technologies.

Job Summary :

We are seeking an experienced and strategic Senior Manager Operations to oversee and enhance our CRM, loyalty, and campaign operations.

The ideal candidate is a proactive leader with deep technical expertise in marketing technology, a passion for process optimization, and a proven ability to manage complex operational workflows.

This role is pivotal in ensuring the quality, efficiency, and scalability of our campaign deployment, promotions & loyalty systems, and customer data management, while also mentoring a team of operations specialists.

You will be the key driver for operational excellence, incident management, and continuous improvement within the marketing technology stack.

Key Responsibilities :

Leadership & Team Management :

• Lead, mentor, and develop a team of Operations Specialists, fostering a culture of high performance, accountability, and continuous learning.
• Oversee daily operations, manage workload distribution, and ensure adherence to SLAs and quality standards.
• Conduct regular team meetings, performance reviews, and provide ongoing coaching and support.
• Champion best practices in operational processes and act as an escalation point for the team.

CRM & Loyalty Platform Oversight & Strategy :

Campaign & Promotions Operations Excellence :

Process Optimization & Incident Management :

Technical Governance & Stakeholder Collaboration :

Experience : .

Technical Proficiency : .

Operational Excellence : .

Qualifications :

(ref : iimjobs.com)