Senior Manager Operations

Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them.

Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.

We Canada Life is an insurance and financial services company with its headquarters in Winnipeg, Manitoba. we provide a wide range of insurance and wealth management products for individuals, families, and business owners from coast to coast. Canada Life is focused on improving the financial, physical and mental well-being of Canadians and believes in good corporate governance & we do offer health and dental insurance, benefit and savings plans, charitable giving, and workplace mental health resources. Please login to our website to know more about us. About us (canadalife.com)

What You Will Do

• In partnership with the Snr Operations Manager, provide strong people leadership for 5 or more Assistant Managers and employees to deliver an exceptional customer experience in an inclusive environment, leading our Health & Dental claims operation team in Bangalore.
• Ensure strong employee engagement results, performance management, coaching and development of all employees within Benefits Payment Office.
• Ensure all operational objectives are achieved including time service, quality, and productivity for claim adjudication.
• Drive a continuous improvement culture to implement solutions that create value.
• Embed a mindset that empowers employees to make informed and timely decisions that focus on the customer.
• Collaborate with other site leaders on forecasting & capacity planning and ensuring appropriate resources are in place to efficiently and effectively deal with claims volume and service objectives to ensure consistent national delivery of service.
• Ensure strong training delivery to enhance employee skills and capabilities to deliver against business objectives.
• Manage and maintain site operating budget – ensuring prudent financial management of related expenses.
• Ensure adherence to compliance protocols & 'satisfactory' audits are achieved.

What You Will Bring

This job description is not intended to be an exhaustive list of all duties, responsibilities and qualifications of the job. The employer has the right to revise this job description at any time. You will be evaluated in part based on your performance of the responsibilities and / or tasks listed in this job description. You may be required perform other duties that are not included on this job description. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason, as per terms and conditions of your employment contract.

We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.

Show more

Show less

Skills Required

Operations Management, Leadership, Compliance, Problem-solving, Continuous Improvement, Coaching, Performance Management, Financial Management