IT Support representative

Talworx is a leading Services and onsulting firm, and we are hiring for our client which is the leader in supply chain sustainability management solutions. With more than a decade of experience, We are specifically focused on complex manufacturers, a subset of manufacturers in the industrial equipment, electronics, medical device, aerospace / defense and automotive verticals whose products have a long design cycle and shelf life. More importantly, with thousands of parts making up a single product — and equally as many supplier partners across their global supply chain — complex manufacturers have extreme supply chain sustainability requirements.

We blends the SaaS technology platform with managed services and its world-class Regulatory Team of subject matter experts who keep customers ahead of compliance and regulatory changes across the globe.

IT Support Representative

Position Summary

The IT Support Representative is an integral member of the IT Support team reporting to the Manager, IT Support. This individual will do their part in supporting us in both a proactive and reactive capacity, providing world class service and support to the full our Team irrespective of location. This role provides technology support to employees, troubleshoots technology puzzles, creates knowledge base articles and other documentation, and reports issue resolution back to the affected stakeholder. Participate in the IT team's daily tasks, from IT office maintenance, IT storage facilities stocking and organizing, helping with computer setups, hardware shipping & receiving, and more. We’re looking for someone who is very thorough, professional, personable, service-oriented, and organized. This role requires 3-5 days per week onsite based out of our Pune, India office,

Key Requirements & Responsibilities

• Provide IT system and hardware support to our stakeholders
• Place orders and receive IT equipment shipments, making deliveries to / from the office as needed
• Configure and setup technology systems for our team members
• Maintain asset inventory
• Manage and troubleshoot office workstations and meeting rooms
• Support specific cloud systems such as Google Workspace, Slack etc.
• Create and ensure timely decommissioning of accounts for new hires and team members leaving us in conjunction with the Employee Experience team
• Maintain software licensing and manage user accounts
• Monitor specific processes and reporting status
• Manage the office access for users and visitors
• Work closely with all employees across the regions we operate in
• Be familiar with corporate security policies and follow the guidance set out by processes and procedures of ours
• Understanding of ethical business practices, sensitivity to confidential matters, and behaving in a manner that aligns with our organizational values

Requirements