Cytel - IT Helpdesk Engineer

Job Description :

This position is for IT Helpdesk technician.

One would be required to work in Shifts 24 x 5.

Knowledge of Manage Engine tool is mandate to work on Request raised.

Resource should have 8+ years of experience in IT operations.

Responsibilities :

• Configure, deploy, maintain, troubleshoot, and support computer workstations, laptops, printers, mobile devices, phones, and other computer and telecommunications equipment.
• Install and support PC, laptop, tablet, and mobile hardware and software.
• Coordinate with HR for Resource Address, Contact # for Asset Shipment / Return.
• Create alternative methods of completing tasks, correcting user errors, and system inconsistencies to improve the desktop team function.
• Document procedures, standards, best practices, configurations, settings, installation sequences, and back-out instructions.
• New accounts setup and the active directory administration.
• Troubleshoot problems reported by users and analyze and isolate issues through the helpdesk ticketing system.
• Help and support onboard off-board employees equipment requirement, send and return.
• Help and support office employees daily issues on laptops, software, WebEx meeting, Teams meeting, conference room meeting, printers, and IP Phones.
• Provide Status in daily standup meeting,.
• Follow up on Open Request in Queue.

Requirements : QUALIFICATIONS :

Required to work in Shifts 24 x 5.

(ref : hirist.tech)