IT Support Engineer / Systems Administrator

Role : IT Support Engineer / Systems Administrator.

Experience : 3 to 4 years.

Qualification : Bachelors degree in computer science or related field.

Location : Pune.

Work Mode : 5 days WFO.

Technical Know-How : Endpoint support, O365 basics, Antivirus tools, Patch updates, Operating Systems, Basic DLP / Encryption understanding.

Job Summary :

We are seeking a technically skilled and customer-focused IT professional to provide Level 1 and 2 support across the organization, focusing on Microsoft 365, Azure Active Directory, Intune device management, and core network infrastructure.

The ideal candidate will have hands-on experience in end-user support, cloud identity management, endpoint configuration, and networking.

Key Responsibilities :

• First point of contact for IT support (JIRA, phone, email).
• Install, configure, and troubleshoot Windows OS, hardware, software, and networks.
• Manage onboarding / offboarding IT setup, user briefings, and asset handling.
• Administer Microsoft 365 (Exchange, Teams, OneDrive) and Azure AD (SSO, MFA).
• Endpoint management via Intune (device compliance, app deployment).
• Support Office 365, VPN, AD, antivirus, firewalls, and security tools.
• Maintain inventory, documentation, and ensure IT policy compliance.
• Coordinate with vendors for escalations (Lenovo, ISPs, etc.)
• Basic network troubleshooting (Wi-Fi, VPN, switches, :
• Strong knowledge of Windows 10 / 11, AD, Azure AD, Office 365, and Intune.
• Familiarity with networking (IP, DNS, DHCP), VPN tools, and ticketing systems.
• Excellent communication, documentation, and problem-solving skills.
• Willingness to support offshore teams and work on-call when needed.

(ref : hirist.tech)