Client Services Representative : Funds & Banking

Responsibilities :

• Resolve client inquiries via calls, chats, and e-mails for asset and cash transfers related to client support.
• Closely work with our back office to manage and resolve all securities-related queries from our clients globally, including systematic follow-up to resolve pending transfers / settlements, differences, and breaks.
• Support Operations Service in their Securities / Global Custody day-to-day transactional business in the field of Settlement (clarifications and follow-up on Settlements completion)
• Ensure query resolution till completion within agreed service levels and client satisfaction.
• Commit to a culture of continuous improvement and centered on client service.
• Deliver excellent client service while continuously challenging our process efficiency and behavior.

Qualification :

Skills Required

global custody, Problem-solving, Client Service, Bpo Operations, Cold Calls