Senior Client Services Representative

We&aposre looking for a highly motivated and experienced Senior Client Servicing & Business Development Manager to join our team. The ideal candidate will have a proven track record of managing and growing multiple client accounts, with a strong preference for candidates from an agency background. This role requires a blend of strategic thinking, relationship-building, and a keen eye for new business opportunities. You will be the primary point of contact for our key clients, ensuring their needs are met, while also actively seeking to expand our portfolio.

Key Responsibilities

Client Management & Retention :

• Act as the lead point of contact for all matters specific to your portfolio of clients.
• Build and maintain strong, long-lasting client relationships by understanding their business objectives and challenges.
• Ensure the timely and successful delivery of our solutions according to client needs and objectives.
• Develop and manage project timelines, deliverables, and budgets in collaboration with internal teams.
• Forecast and track key account metrics, identifying opportunities for upselling and cross-selling.

Business Development :

Strategic Planning :

Skills & Qualifications

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Skills Required

Client Management, Negotiation, Problem-solving, Business Development, Communication, Interpersonal Skills, Strategic Planning