Survey2Connect - Customer Success Manager

Xebo.ai is a SaaS based experience management platform. We are a global IT product-based. firm whose vision is to be the best-in-class research platform that helps organizations make smarter and informed decisions, hence improving the experiences organizations provide to every stakeholder.

The platform helps organizations capture feedback at multiple touchpoints, understand it in real-time, and deliver insights by offering Simplified Survey, Customer Experience, Employee Satisfaction, Brand Tracking, and Awareness.

We are proud to provide Communities and Mystery Shopping solutions, as well as strategic guidance, support and services to leading banks, Insurance companies, airports, and FMCG companies across the Description :

• Senior CSM plays a critical role in managing client relations and increasing client satisfaction, and thus bringing repeat business.
• The candidate should be able to contribute to building relationships, managing the team of highly dedicated resources, and implementing new programs that will increase the businesss revenue potential and minimize churn rates.
• We are looking self-motivated, engaged leader to lead our team of Customer Success.

Key Responsibilities :

(ref : iimjobs.com)