Customer Success-Onboarding Specialist

At Trackier, we’re building SaaS (software as a service) products that are used in more than 20+ countries across the world. Over the last 8 years, Trackier has helped create industry standards in Performance Marketing and Mobile Marketing products and have helped brands grow their website conversions through partners by our suite of products across Performance, eCommerce, Mobile.

Trackier is Customisable Performance Marketing Software used by Ad Networks, Agencies and Advertisers to manage publisher relations. The Trackier Performance Marketing Platform enables you to create, automate, measure, and optimize all of your marketing Campaigns, Publishers, and advertisers, creatives and conversions in one place.

What you'll do :

• Serve as primary point of contact during client onboarding
• Manage support tickets and resolve technical issues
• Conduct client training sessions and product demonstrations
• Document solutions and maintain knowledge base
• Research and debug client implementation challenges
• Guide clients through SDK integration process
• Validate implementations and test use cases
• Collaborate with engineering for issue escalation
• Contribute to product documentation and guides
• Work with Support, Product, and Engineering teams
• Participate in workflow optimization
• Share insights for product improvement
• Support knowledge sharing initiatives
• Lead end-to-end customer onboarding, ensuring smooth integration of SDKs, APIs, and platform tools.
• Conduct  kick-off calls , gather client requirements, and build customized onboarding project plans.
• Collaborate with the  Product, Tech, and Account Management teams  to resolve integration and setup challenges.
• Ensure customers achieve their first success milestone (time-to-value) within defined SLA timelines

Requirements

Who you are :

Benefits