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Customer Success - AM / Manager
ConfidentialGurgaon / Gurugram9 days ago
Job descriptionDevelop an intimate understanding of your customers businesses Develop a network of champions within each account through education, coaching and strong influencing skills Represent to our customers as a trusted advisor, advocate and marketing thought leader / subject-matter-expert and help them in creating marketing strategy user lifecycle journey Collaborate with customers to develop, launch, and manage marketing campaigns focused on engagement and revenue goals Be an expert on trends and best practices for digital marketing and analytics Enlighten our customers with insights garnered from their own data and industry trends Ensure customers get maximum value from customer engagement by leveraging full platform functionality Handle customer concerns with confidence, putting them at ease Generate Case Studies, Testimonials PR from customers opportunities Learn best of the marketing technologies and concepts Opportunity to work with diverse of clients in diverse industries and learn their marketing concepts Represent on behalf of customers / company at different forums / webinars
Qualifications
- MBA in Marketing is a plus
- 2 to 12 years of experience in digital marketing, CRM or Customer Success
- (Ideal)
- Strong attention to detail, dedicated work ethic, organized, and strong
- communication skills desired
- Ability to work with cross-functional teams
- Strong project management and time management skills
- Ability to identify and implement process improvements
- Strong problem-solving skills - diagnosis, root-cause assessment, option
- evaluation and resolution
- Ability to communicate clearly and strategically with clients, team
- members, and the marketplace
- Ability to respond quickly to critical issues and roadblock
- Good communication skills (Written / Oral)
- Excellent presentation skills
Skills Required
Time Management, Customer Success, Presentation Skills, Communication Skills, Crm
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Manager • Gurgaon / Gurugram