Incident Commander

We are a team to design, develop, maintain, and improve software for various ventures projects, , projects that are adjacent to our core businesses and are bootstrapped fast with a lean team. You will be actively involved in the design of various components behind scalable applications, from frontend UI to backend infrastructure.But it doesn't stop In another bold move, acquired Nadex (North American Derivatives Exchange) who were founded in 2008 and is the premier US exchange for binary options, call spreads, and knock-outs, offering secure and innovative ways to participate in the markets. We are regulated by the Commodity Futures Trading Commission (CFTC) as a registered DCO and DCM.The North American Derivatives Exchange (NADEX), a wholly owned subsidiary of , is fully regulated Chicago-based derivatives Exchange. It is unique in its offering, as it is the first exchange where retail investors can become members of an exchange directly, without the need for a broker. On the Nadex exchange, we list innovative capped-risk derivatives contracts on a wide range of global financial markets. About the role

Responsibilities

• Lead IT Incident & Problem Management, acting as Incident Commander for major outages, driving resolution, RCA, and preventive actions.
• Manage SLAs and service reporting, including availability, downtime, risk, and customer satisfaction metrics.
• Oversee ITSM tools and CMDB data integrity, ensuring accurate service governance.
• Drive safe deployments via CAB participation, release washups, and continuous improvement initiatives.
• Support automation, monitoring, and alerting to reduce MTTR and improve operational efficiency.
• Develop and test Disaster Recovery and Business Continuity Plans across IT and business units.

Qualifications

Preferred Qualifications

₹20,00,000 - ₹45,00,000 a year Life @ Empowered to think big. Try new opportunities while working with a talented, ambitious and supportive team. Transformational and proactive working environment. Empower employees to find thoughtful and innovative solutions. Growth from within. We help to develop new skill-sets that would impact the shaping of your personal and professional growth. Work Culture. Our colleagues are some of the best in the industry; we are all here to help and support one another. One cohesive team. Engage stakeholders to achieve our ultimate goal - Cryptocurrency in every wallet. Work Flexibility Adoption. Flexi-work hour and hybrid or remote set-up Aspire career alternatives through us - our internal mobility program offers employees a new scope. Work Perks : Are you ready to kickstart your future with us? Benefits Competitive salary Attractive annual leave entitlement including : birthday, work anniversary Work Flexibility Adoption. Flexi-work hour and hybrid or remote set-up Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope. Work Perks : Our , you can learn more from our talent acquisition team. About : Founded in 2016, 's fastest growing global cryptocurrency platform. Our vision is simple : Cryptocurrency in Every Wallet™. Built on a foundation of security, privacy, and compliance, , creators, and entrepreneurs to develop a fairer and more equitable digital ecosystem. Learn more at , seeking candidates with a variety of backgrounds, perspectives, and skills that complement and strengthen our team. Personal data provided by applicants will be used for recruitment purposes only. Please note that only shortlisted candidates will be contacted.