Capco - Incident Manager

Role Description :

Job Title : Technical Consultant Incident Management (Banking Domain)

Location : Sarjapur, Bengaluru

Work Mode : 3 days WFO (Tuesday, Wednesday, Thursday)

Shift Time : 24-6 Rotational Shifts

Overview :

We are seeking skilled Technical Consultants with expertise in Incident Management within the Banking / Financial Services domain. This role is part of the Technology Command Center (TCC) team, responsible for providing real-time monitoring, incident response, and operational support for enterprise-wide IT infrastructure, applications, and services.

As the first line of defense, the Technical Consultant ensures rapid detection, triage, escalation, and resolution of incidents while maintaining high availability and performance across mission-critical banking systems. The role demands strong problem-solving skills, situational awareness, and the ability to operate under high-pressure environments.

Key Responsibilities :

Real-Time Monitoring & Surveillance :

• Monitor enterprise applications, infrastructure, and services using tools such as AppDynamics, ServiceNow, Splunk, Zabbix, Open Telemetry, etc.
• Track and report on system performance, outages, degradations, and anomalies.

Incident & Event Management :

Analysis & Problem-Solving :

Communication & Coordination :

Process Compliance & Knowledge Management :

Automation & Tooling Support :

Qualifications & Skills :

Must-Have :

Preferred :

(ref : hirist.tech)