UCC CIM

Lead and manage the end-to-end response to critical incidents and major incidents.

Coordinate between teams to assess the incident s impact, scope, and urgency.

Oversee and guide root cause analysis and the development of incident recovery and prevention measures.

Ensure timely and accurate escalation of incidents to key stakeholders.

Crisis Coordination and Communication :

Act as the primary point of contact for all crisis incidents, maintaining clear and effective communication with both internal and external stakeholders.

Keep senior management, affected teams, and relevant partners updated on incident status and resolution efforts.

Create and distribute post-incident reports, highlighting key learnings and improvement areas.

Leadership and Team Management :

Demonstrate strong leadership during crises, fostering a calm, focused, and solution-oriented environment.

Train, mentor, and lead incident response teams, ensuring effective collaboration across departments.

Work with cross-functional teams to develop incident response processes, documenting protocols and conducting regular training sessions.

Process Improvement :

Leverage ITIL principles to enhance and optimize incident management processes, ensuring alignment with industry best practices.

Drive continuous improvement initiatives within incident management, reducing response times and enhancing recovery measures.

Conduct periodic reviews and simulations of incident response plans to ensure effectiveness and efficiency