Techops Engineer - Incident Management

Job Title : TechOps Engineer

Location : Bangalore, India

Experience : 1 to 4 years

Employment Type : the Role :

We are looking for a TechOps Engineer to oversee the smooth functioning of a cluster of interconnected stores, ensuring maximum availability and uptime. This role involves advanced troubleshooting, operational excellence, and close collaboration with cross-functional teams to resolve technical issues. The ideal candidate will be comfortable working in high-pressure situations and managing multiple priorities while driving proactive problem Responsibilities Oversight & Availability Management :

• Monitor and manage a cluster of interconnected stores to ensure maximum system availability and uptime.
• Proactively identify issues and escalate them to the appropriate internal teams or external vendors.
• Guide and manage operational teams to achieve high machine and system availability & Technical Support :
• Perform advanced troubleshooting for IoT devices, hardware, technical systems, and network connectivity issues.
• Work closely with engineering, infrastructure, and vendor teams to drive issues to closure.
• Resolve incidents quickly and efficiently under high-pressure & Incident Management :
• Collaborate with cross-functional teams to identify, own, and resolve technical issues end-to-end.
• Prioritize and manage multiple service requests simultaneously.
• Maintain clear communication with stakeholders on issue status and resolution Management & Training :
• Supervise, train, and mentor junior team members to ensure operational excellence.
• Share knowledge and establish best practices for troubleshooting and Duties :
• Work overtime if required to resolve critical production issues.
• Perform any additional duties assigned by management to support business Skills :
• Hands-on experience with Linux operating systems, Shell scripting, and MySQL.
• Strong understanding of networking concepts, protocols, and troubleshooting techniques.
• Experience with IoT devices or hardware troubleshooting is a Skills :
• Strong problem-solving and analytical abilities.
• Ability to work effectively under pressure with tight deadlines.
• Good communication and collaboration skills.
• Ability to take ownership and see issues through to :
• Exposure to monitoring tools, automation scripts, or DevOps processes.
• Experience in a technical operations or site support role.

(ref : hirist.tech)