Amadeus Labs - Service Reliability Engineer - Incident Management

Job Title : Service Reliability Engineer 3

Summary Of The Role :

Were looking for an experienced Incident Manager to join our Global Customer Care team.

In this role, youll coordinate the recovery of major incidents across Amadeus products and services, ensuring timely communication and resolution.

Youll work closely with internal and external stakeholders to minimize business impact and proactively contribute to system stability and service improvement.

In This Role Youll :

• Coordinate the recovery of major incidents, ensuring rapid restoration of business services and clear communication across teams.
• Act as the central point of contact for critical incidents, facilitating collaboration between expert teams and senior management.
• Provide timely and transparent updates to internal and external stakeholders, including customers and account teams.
• Document incident details and contribute to post-recovery analysis, reporting, and continuous improvement efforts.
• Proactively identify service stability risks, support planned outages, and contribute to long-term remediation strategies.

About The Ideal Candidate :

What We Can Offer You :

Diversity & Inclusion :

Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.

(ref : hirist.tech)