Observe.AI - Infrastructure Security Leader - Incident Management

About Observe.AI

Observe.AI is the leading conversation intelligence platform for boosting contact center performance. Built on the industry's most accurate AI engine that analyzes 100% of interactions across channels, Observe.AI maximizes agent performance, pinpoints new revenue and coaching opportunities, and up-levels quality assurance and compliance.

Observe.AI's powerful workflow automation allows contact centers to apply meaningful insights and take action at speed and scale. The result is stronger business outcomes, such as better customer experience, higher revenue, and better retention.

Observe.AI is trusted by hundreds of customers and partners across industries - including Pearson, 23andMe, Accolade, Group 1 Automotive, and Public Storage - and is backed by Softbank Vision Fund 2, Zoom, Menlo Ventures, Scale Ventures, and Nexus Ventures. Observe.AI is headquartered in San Francisco with offices in Bangalore, India. For more information, please visit www.Observe.AI.

Job Description :

Function : IT Operations and Support - IT Security

• Cloud Security
• Information Security
• Network Security+1 more
• Vulnerability Assessment

Join Observe. AI as the founding member of our Infrastructure / Cloud Security team and help protect a platform trusted by 80M+ users.

Reporting to the VP of Information Security, you'll design cloud security from the ground up, drive defense-in-depth across infrastructure, IAM, and networks, and lead incident response efforts.

This is a zero-to-one opportunity to shape security strategy, mentor talent, and make a lasting impact at a fast-growing AI company.

Responsibilities :

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(ref : hirist.tech)