Customer Success Manager - IT

Roles and Responsibilities :

1. Drive Client Engagement :

• Build and maintain strong relationships with CFOs and finance leaders of client organizations.
• Act as a trusted advisor, ensuring seamless collaboration and alignment of their financial goals with our technology solutions.

2. Lead the Customer Experience :

3. Assess and Transform Financial Practices :

4. Facilitate Training and Support :

5. Create a Feedback-Driven Ecosystem :

6. Ensure Smooth Implementation and Troubleshooting :

7. Documentation and Reporting :

We are looking to hire strong finance professionals with solid experience in AR / AP and vendor reconciliation, preferably from D2C, Quick Commerce, e-commerce, retail, or modern trade environments.

Key Details :

Experience : 4+ years

Skills : Strong communication and client-facing capabilities

Compensation : Up to 15 LPA

Work Mode : Onsite, 6 days a week (first Saturday off)

(ref : iimjobs.com)