Saffron Tech - Customer Success Manager

Working Hours : 5 : 00 PM - 2 : 00 AM IST (5 : 00 PM - 9 : 00 PM in-office, post 9 : 00 PM remote).

Location : Ghitorni, South Delhi.

Working Days : Monday to Friday.

Experience Required : 3-4 years minimum in client servicing across digital marketing and / or technology services.

Preferred Industry Background : Digital Marketing Agency and IT Services.

About Saffron Edge :

Saffron Edge is a 17+ year old digital marketing and technology firm headquartered in New Jersey, USA, with deep expertise in driving predictable growth for B2B and DTC brands.

We specialize in digital marketing, marketing automation, performance media, and custom software development.

Our Client Success team plays a pivotal role in ensuring long-term retention, expansion, and satisfaction across all client relationships.

Role Overview :

• We are hiring a Client Success Manager (CSM) who will act as the strategic liaison between our clients and cross-functional teams across our Digital Marketing and Technology verticals.
• This role is critical to supporting our clients' success, ensuring deliverables exceed expectations, and identifying strategic growth opportunities across accounts.
• You will own account health, be proactive in communication, and act as the first line of escalation and opportunity discovery.

Key Responsibilities :

Key Requirements :

(ref : iimjobs.com)