Attentive AI - Customer Success Manager

Responsibilities of the Role :

• Lead and optimize customer onboarding to ensure efficiency and scalability.
• Drive product adoption and usage, enabling customers to realize full value from Beam AI.
• Manage key accounts, strengthen relationships, and proactively address churn risks while driving renewals.
• Represent Beam AI on customer calls, clarifying technical queries and communicating requirements to the estimating team.
• Track and analyze customer success metrics (CSAT, NPS, renewals, churn) to improve outcomes.
• Identify and execute upsell opportunities, acting as a strategic advisor to accounts.
• Foster customer advocacy through case studies, testimonials, and referrals.

Requirements for the Role :

• Degree in Mechanical, Civil, Construction, or Electrical Engineering, or relevant experience in construction sales.
• 3+ years of experience in estimating, project management, or client-facing roles.
• Strong communication and interpersonal skills with a proven ability to build relationships.
• Empathy, tact, and professionalism under pressure.
• Passion for customer success and delivering value.
• Strong analytical and problem-solving abilities.
• Ability to meet deadlines and adapt in a fast-paced, fluid environment.
• Willingness to work in a start-up setting and evening shift (aligned to US business hours).
• Confidence in representing the company on customer calls and explaining technical details clearly.

(ref : iimjobs.com)