international banking process

ConfidentialBengaluru / Bangalore

30+ days ago

Job description

Requirements :

Minimum 1 year of BPO experience (international voice mandatory)
Strong command over English (both verbal and written)
Comfortable with rotational shifts
Immediate joiners highly preferred

Job Responsibilities :

Handle inbound and outbound calls related to UK-based insurance queries

Assist customers with policy details, renewals, claims, payments, and endorsements

Verify customer information and update policy records accurately

Educate customers about insurance terms, benefits, and processes

Provide first-call resolution and reduce repeat call volumes

Document customer interactions, transactions, and feedback properly in CRM tools

Maintain confidentiality of customer data and adhere to GDPR guidelines

Escalate complex issues to the appropriate department or supervisor

Meet or exceed defined KPIs like AHT, CSAT, Quality Score, and Attendance

Collaborate with team members to meet daily / monthly performance targets

Participate in team huddles, training sessions, and quality improvement plans

Stay up-to-date on UK insurance products, policy changes, and regulations

Skills Required

Insurance Process, CRM Tools, Policy Servicing, Call Handling

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International Banking • Bengaluru / Bangalore

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