International Banking Voice Process

Key Responsibilities :

• Handle inbound and outbound voice calls for international banking customers
• Assist customers with queries related to banking products, services, transactions, and account information
• Resolve complaints and provide appropriate solutions in a timely manner
• Maintain customer satisfaction while complying with internal policies and international banking standards
• Accurately document customer interactions and follow up where necessary

Qualifications & Skills :

Skills Required

Voice support, Banking Process, Customer Handling, Complaint Management, International Voice Process