Performance Marketing - Stellar

About us :

Pixis is a US based codeless technology company that develops accessible AI to empower brands to scale their performance marketing efforts and augment their decisionmaking seamlessly. Since its inception, Pixis has been on a mission to develop powerful AI infrastructure that equips marketers across countries with robust plug and play AI products, 200+ proprietary, self evolving AI models without having to write a single line of code. The company has raised a total funding of $209M across Series A, B, C and C1, and is backed by recognized investors including SoftBank Vision Fund 2, Touring Capital, Grupo Carso, General Atlantic, Celesta Capital and Chiratae Ventures. Our customer base includes global brands such as DHL Express, Joe & The Juice, Claroshop, Allbirds, L’Oreal, HDFC Bank, Skoda, Swiggy, Clar and SmartAsset, to name a few Today Pixis’ talented and diverse team of 300+ spread across over 14 geographies is focused on building incredibly transformative AI products to help customers get the most out of their marketing and demand generation efforts. Get ready to embark on an AI venture at https : / / pixis.ai /

Why Pixis?

We at Pixis believe that nothing is impossible, when you fail fast you learn faster, zero hierarchy, put the team above everything else, get constructive feedback that helps you build better products, and disagree if you disbelieve. These values guide us in everything we do, and is reflected in our employees and the products we build together.

About the role :

• Managing the entire customer experience, upselling / cross-selling, and maintaining the hygiene of net promoter score.
• Analyse data and insights to drive customer growth success and marketing Strategies.
• Play a key role with respect to goal setting and strategy for all the accounts and tracking the success of Pixis solutions provided to the customer.
• Act as an AI marketing solutions expert in order to identify, create, and implement marketing solutions to achieve measurable business results for our partners.
• Design metrics and measures for determining the ROI on Pixis products and become an evangelist for all Pixis products by educating clients on product solutions and best practices.
• Effectively address customer satisfaction and manage a diverse set of issues until resolved. This will include coordinating internal resources that interact with each customer.
• Understand and assess customer requirements, level of adoption of the service and assess the risk in renewing the current contract.
• Build thorough understanding of client’s brand, business, customers and competitive landscape and provide strategic guidance in building requisite digital marketing initiatives.
• Develop industry best practices, media strategies and benchmarking initiatives for various business use cases. Conduct knowledge sharing sessions with team members whenever needed, develop analytical frameworks and research protocols.
• Generating reports and presenting performance snapshots to internal stakeholders

About you :