Telecaller

Key Responsibilities :

• Inbound and Outbound Calls :
• Handle incoming calls, addressing customer inquiries, concerns, or requests for products / services.
• Make outbound calls to prospects, leads, or existing customers to promote products / services or gather feedback.
• Lead Generation & Sales :
• Generate leads through cold calling or follow-ups, converting potential customers into sales or prospects.
• Present products or services effectively and answer questions related to features, benefits, and pricing.
• Upsell or cross-sell products or services as per customer needs.
• Customer Support :
• Assist customers with troubleshooting, resolving issues, or providing information on products and services.
• Offer personalized support by understanding customer requirements and providing relevant solutions.
• Record Keeping & Reporting :
• Maintain accurate records of calls, interactions, and sales activity in CRM tools or other platforms.
• Provide feedback and regular reports on customer queries, sales performance, or product-related feedback to management.
• Customer Relationship Building :
• Build and maintain positive relationships with customers to ensure loyalty and repeat business.
• Follow-up with customers regularly to check on their needs or satisfaction levels.
• Compliance & Quality Assurance :
• Adhere to company guidelines, scripts, and processes during all customer interactions.
• Maintain professionalism and ensure ethical handling of customer information and transactions.

Skills Required

Telecalling, Sales Skills, Customer Service, Communication Skills, Cold Calling, Lead Generation