Banking Voice Process Executive

Hiring for US Banking Voice Process Executive

Location :  Malad, Mumbai

Shift :  5 Days Working, 2 Rotational Offs / Night Shift

Job Overview :

We are seeking motivated and customer-focused individuals to join our Banking Voice Process team. The role involves handling inbound and outbound calls, assisting customers with their banking queries, and providing excellent service to ensure customer satisfaction.

Key Responsibilities :

Handle customer queries and complaints via voice calls in a professional and courteous manner.

Provide accurate information regarding banking products, services, and policies.

Maintain and update customer records in the system.

Follow company policies, compliance guidelines, and service quality standards.

Work collaboratively with team members to achieve targets and service-level agreements.

Requirements :

Education : HSC or Graduate.

Experience :  Minimum 6 months of experience in a voice process (banking experience preferred).

Excellent  communication skills  in English.

Good  listening skills, problem-solving ability , and  patience.

Basic computer knowledge and typing speed.

Salary :  Up to 28,000 per month (based on experience and interview performance).

Benefits :

• 5 days working with 2 rotational offs.
• Opportunities for career growth and skill development.
• Supportive and inclusive work culture.

Interested candidates may contact to the below given details.

Best Regards,

Spurthi

Vibrantzz Management Services

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Skills Required

Customer Service, Voice Process, Banking Process, Non Voice, International Bpo, Calling Executive, Graduate, Communication Skills, Customer Care, Customer Relations, Domestic BPO, Inbound Process, inbound bpo , Out Bound, Hsc, Non Voice Process, Voice, Call Centre, Call Centre BPO