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SBI Renewal Executive - Voice Process

ConfidentialThane, Navi Mumbai, Mumbai

9 days ago

Job description

We are looking for a dedicated SBI Renewal Executive - Voice Process to join our team in India. The ideal candidate will be responsible for managing customer interactions related to SBI renewal processes, providing excellent service, and ensuring customer satisfaction.

Responsibilities

Handle inbound and outbound calls related to SBI renewal processes.
Provide exceptional customer service and support to clients.
Assist customers in understanding the renewal process and answer their queries.
Maintain accurate records of customer interactions and transactions.
Collaborate with team members to achieve service level agreements and targets.

Skills and Qualifications

Excellent verbal communication skills in English and Hindi.

Strong customer service orientation and problem-solving skills.

Ability to work in a fast-paced environment and handle multiple tasks.

Proficiency in basic computer skills and familiarity with CRM software.

Ability to work in a team and contribute to a positive work atmosphere.

Skills Required

Customer Service, Sales Skills, Problem Solving, Data Entry, crm software

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Executive • Thane, Navi Mumbai, Mumbai