Voice Process

Job Title : Customer Support Associate - Voice Process (International Process)

Location : Malad West, Mumbai

About the Role :

Join a global leader in the digital finance and e-commerce space! We are looking for dynamic individuals to be the voice of our prestigious international voice process. You will be responsible for assisting global customers with their queries, ensuring a seamless and secure experience.

Key Responsibilities :

• Handle inbound and outbound customer calls for a leading digital payments platform.
• Provide expert support related to account management, transaction queries, and platform features.
• Resolve customer issues efficiently while delivering exceptional service standards.
• Adhere to process guidelines and maintain high levels of customer satisfaction.

Eligibility Criteria :

Perks & Benefits :

Education

Bachelor of Education (B.Ed), Bachelor of Music Education (B.M.E.), Bachelor Of Technology (B.Tech / B.E), Bachelor in General Studies (BGS), Bachelor in Hotel Management (B.H.M), Bachelor of Liberal Arts (BLA / ALB), Bachelor of Homeopathic Medicine and Surgery (BHMS), Bachelor of Business Administration (B.B.A), MBBS, Bachelor of Applied Science (BAS), Bachelor Of Pharmacy (B.Pharm), Bachelors of Law (B.L / L.L.B), Bachelor of Commerce (B.Com), Bachelor Of Computer Application (B.C.A), Bachelor of Dental Surgery (B.D.S), Bachelor of Ayurvedic Medicine and Surgery (BAMS), Bachelor of Social Work (B.S.W), Bachelor of Arts (B.A), Bachelor of Architecture (B.Arch), Bachelor of Music, Bachelor of Science (B.Sc), Bachelor of Interdisciplinary Studies, Bachelor of Health Science

Skills Required

Customer Support, Voice Process, Techincal Services, Communication