Customer Support & Sales Executive Banking Process (TC00FF RM 3518)

IDFC First Bank Sales (X-Sell) (Versant 3 / 4)

• Promote products like Personal Loans, Credit Cards, Current / Savings Accounts
• Yes Bank Sales (Versant 3)
• Promote and explain products such as YCOP, CVM, RL (Retail Liabilities)

Key Responsibilities

• Attend inbound calls and resolve customer queries
• Conduct outbound sales calls to promote banking product
• Maintain accurate call logs and CRM records
• Achieve daily / monthly targets (for sales processes)
• Follow process guidelines and ensure compliance with banking standards
• Deliver excellent customer experience through clear communication and problem-solving
• Eligibility Criteria

Education :   HSC or Graduation (Graduates preferred for BOI)

Experience :   Freshers welcome; experience in voice processes or banking sales is an advantage

Skills :

• Good English-speaking skills
• Customer-oriented and target-driven mindset
• Ability to clear Versant Level 3 or 4 assessment
• Availability : Immediate joiners preferred

Shifts & Week Offs

BOI :  Rotational shifts & rotational week offs

IDFC & Yes Bank : Fixed day shifts (9 : 30 AM 6 : 30 PM or sales window) & Sunday off

• Salary & Benefits
• Competitive fixed salary (based on fluency and experience)
• Incentives for sales achievement
• PF, ESIC, and statutory benefits
• Paid training provided
• Job stability in BFSI sector with career growth opportunities

Skills Required

Pf, Esic, Statutory, Bfsi, Banking, Financial Services