Team leader

Role : Team Leader

Responsibilities :

Automotive Industry Expert : Deep Automotive / Technical experience and Team management

Technical University degree or acquired by experience and technical certification (where and when required), Lean / Scrum certification (nice to have)

Understand vehicle-specific failures and product features (Battery Electric Vehicle (BEV), Plug-In Hybrid Electric Vehicle (PHEV)

Strong knowledge of vehicle mechanical, electrical, and computer systems

Excellent communication skills

Knowledge of products, processes, and procedures

Knowledge of OEM Systems (repair and diagnostic tools, IT systems)

Good root cause investigation methods and analytical skills

People-oriented and a team builder with leadership skills

Problem solver and results-oriented, customer-oriented and proactive

Organized and comfortable working under pressure

Fluent in English and fluent in one of the languages the agents’ team is called to manage.

Language preferences : French / Italian / German / Spanish / Turkish / Dutch (Fluency - Read & Write)