Team Leader

This job is with Standard Chartered Bank, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Job Summary To handle the instructions received for processing the transactions relate to Lending Operations of Europe market.

Key Responsibilities Processes

• To Solve Issues relating to Customer Service and Operational Issues
• To meet and surpass agreed SLA measures.
• Accurate check and release of new loan draw down, rollover of loans and other loan maintenance activities
• Accurate check and release of fee transactions
• Accurate checking of diary system so that all actions are correctly done on due date.
• Ensure timely reply / holding replies to Queries / Emails raised by business units across the group
• Accurate checking and timely submission of Group / Regulatory returns (if any)
• Ensure that entries to Customer Accounts and General Ledger Accounts are prepared, checked and posted correctly.
• Ensure that all first pass errors are captured without bias and submitted to the Unit Manager for KPI, 2 working days after the month end.
• Ensure all complaints / second pass errors on their team / themselves are logged in and submitted to the Unit Manager for KPI, 2 working days after the month end.
• Ensure that Productivity / Accuracy / timeliness MIS is updated periodically
• Ensure staff performance is monitored on a continuous basis and feedback provided at regular intervals
• Actively participate and encourage participation of team members in out serve / ideal projects and initiatives.
• Ensure proper training is given to team members whenever required.
• Ensure zero tolerance areas like Nostro and Suspense reconciliations are done and to date.
• Support action points / accepted suggestions of Audit teams (QA, CORAM, GIA etc.) are implemented in the work place within the accepted timelines.
• Ensure mails are responded completely, comprehensively and immediately. In cases where response cannot be prepared immediately, suitable holding response is forwarded with reasonable timelines for completion.
• Participate in team meetings and ensure implementation of agreed action points.
• Attend nominated classroom trainings and complete e-learnings on time.
• Support implementation of key projects.
• Diarize transactions which needs manual control and ensure action on or before due date.
• Update productivity and error data correctly.
• Gain knowledge in system and process and keep up to date.
• Ensure timely archival of records with service provider and proper maintenance of inventory of archived records.

People & Talent

Risk Management

Governance

Regulatory & Business Conduct

Key stakeholders

Other Responsibilities

Qualifications

Skills and Experience

About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we :

Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.

Time-off including annual leave, parental / maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.

Flexible working options based around home and office locations, with flexible working patterns.

Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.

Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

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