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Multistore Operations Manager- Qsr & Retail
Multistore Operations Manager- Qsr & RetailAmadora Artisan Ice Cream • Kolkata, Republic Of India, IN
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Multistore Operations Manager- Qsr & Retail

Multistore Operations Manager- Qsr & Retail

Amadora Artisan Ice Cream • Kolkata, Republic Of India, IN
1 day ago
Job description

About Amadora

Amadora Ice Cream is a fast-growing, premium QSR ice cream brand known for warm service, high-quality products, and beautifully run stores. As we expand across Chennai, we’re looking for a Multi Store Manager who can lead multiple outlets, build strong teams, and deliver exceptional customer experiences—every single day.

The Role

As a Multi Store Manager, you will own end-to-end performance of multiple Amadora outlets in Chennai. You’ll be responsible for people, products, processes, and profits across stores, working closely with Operations, HR, Supply Chain, and Leadership. This is a high-ownership role for someone who thrives in fast-paced retail / QSR environments and loves building teams on the ground.

What You’ll DoBusiness & Store Performance

  • Oversee daily operations of 3–6 outlets (based on cluster size).
  • Drive sales growth, footfall, conversion, and ticket size across stores.
  • Ensure consistent execution of brand standards in service, hygiene, product quality, and visual merchandising .
  • Analyze store KPIs and close gaps through actionable plans.
  • Own P&L levers : wastage control, manpower productivity, and store-level costs.

Team Leadership & People Development

  • Hire, train, coach, and retain high-performing store teams.
  • Conduct regular store visits to lead from the floor and build culture.
  • Ensure shift planning, roster discipline, and productivity targets.
  • Create a strong bench of Shift Leads and Store Managers .
  • Handle escalations and performance issues proactively and fairly.
  • Customer Experience

  • Ensure every customer gets a delightful Amadora experience.
  • Manage customer feedback loops and resolve escalations quickly.
  • Build local store reputation through active engagement and consistency.
  • Operations & Compliance

  • Ensure strict compliance with FSSAI, safety, hygiene, and audit standards .
  • Monitor SOP adherence across stores (opening / closing, storage, batching, cash handling, etc.).
  • Coordinate with central teams for smooth inventory, dispatch, and replenishment .
  • Maintain accurate reporting and store documentation.
  • What We’re Looking For

  • 4–8 years of experience in QSR / food retail / hospitality / café chains, with multi-store or cluster management exposure .
  • Proven track record of managing store KPIs, team performance, and customer experience at scale.
  • Strong on-the-ground leadership—comfortable being present across outlets daily.
  • Excellent people management skills;
  • able to motivate and develop frontline teams.

  • Solid understanding of store profitability, wastage, and cost control.
  • Comfortable with reporting, Excel / Sheets, and performance dashboards.
  • Strong communication skills (Tamil + English preferred).
  • High ownership mindset and the ability to thrive in a fast-growth environment.
  • Nice to Have

  • Experience in premium QSR brands or dessert / ice cream formats.
  • Exposure to new store launches and scaling operations quickly.
  • Strong local market understanding of Chennai trade areas.
  • Location & Work Setup

  • Location : Chennai
  • Work Type : Full-time, on-site / field role
  • Travel : Daily travel between outlets within assigned cluster
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    Operation Manager • Kolkata, Republic Of India, IN

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