Cluster Manager

Cluster Manager needs to ensure the Highest standard Customer Service as well as financial performance of the assigned area (typically 5-8 stores).Overseeing and leading the workforce by guiding them towards management goal, attending internal and external queries and resolving on timely

basis.

• Responsible for P&L for the area Top line Bottom line ABV Margin for the store level P&L
• Driving the Store Metrics in his cluster / Area OTD Complaints Write off On time picking etc.
• Responsible for ensuring recruitment and managing attrition with the help of DM-HR
• Manpower Planning
• Initiatives to improve efficiency
• Monitor and analyses the reports to achieve metrics
• Rewards and Recognition
• Coordination with Training team for new hiring as well as existing team
• Vendor management Delivery Partners and Security, House keeping
• Process Adherence
• Competition Tracking
• Work Environment and Safety Management

Skills Required

cluster management , Retail Operations, p&l management, Manpower Planning, Process Improvement