Store Manager (Jewelry Retail Store)

No. of openings - 1

Location : Howrah, Kolkata

Reports to : Owners

JOB SUMMARY

We are looking for a dynamic and experienced Store Manager to lead our jewelry retail store in Kolkata. You will be responsible for managing daily operations, driving sales, leading the team, and ensuring an exceptional customer experience. A strong understanding of lab-grown diamonds and the ability to educate both customers and the sales team is essential.

KEY RESPONSIBILITIES :

Sales & Team Management

• Oversee sales operations and ensure sales targets are met or exceeded.
• Guide customers in selecting jewelry while promoting lab-grown diamonds.
• Train the team on effective sales techniques and customer engagement.
• Ensure a high level of customer satisfaction and handle escalated issues professionally.
• Lead, motivate, and mentor the sales team to drive performance.
• Conduct training on lab-grown diamonds, sales strategies, and customer service.
• Schedule shifts and manage staffing to ensure optimal store coverage.

Store Operations & Inventory Management

Customer Relationship Management

Reporting & Business Growth

Qualifications & Skills :

Skills Required

POS Systems, Customer Relationship Management, Inventory Management, Microsoft Excel