Client Operations ManagerOpvia.in • Kolkata, Republic Of India, IN
Client Operations Manager
Opvia.in • Kolkata, Republic Of India, IN
19 hours ago
Job descriptionOwn daily task flow, deliverables, and project timelines Coordinate across internal teams (design, content, operations) to ensure tasks are completed correctly Maintain account trackers, documentation, reports, performance logs Review all outputs for accuracy, consistency, and brand compliance before client delivery Monitor account KPIs, identify bottlenecks, and suggest process improvements Support marketing projects by coordinating briefs, reviewing creatives, and ensuring quality Work with design and content teams to deliver client-ready marketing materials Track marketing campaigns, deadlines, and deliverables Ensure branding accuracy, content alignment, and on-time submissions Prepare daily / weekly / monthly account reports Track performance metrics and highlight risks, delays, or improvements Maintain dashboards and audit sheets with strong data accuracy Conduct detailed checks on deliverables (content, creatives, reports) Ensure adherence to client guidelines and internal standards Maintain structured review processes for improved workflow efficiency 2–5 years of experience in account management, operations, or marketing coordination Experience handling client-facing communication Strong understanding of operational workflows, documentation, and review processes Ability to manage multiple accounts or projects simultaneously Excellent communication and time-management skills Proficiency in Excel / Google Sheets, project management tools, and productivity platforms Strong attention to detail and ability to analyze and organize data Comfortable working full-time in a UK shift Bachelor’s degree in Business, Marketing, Communications, or equivalent Experience working in service-based or operations-heavy environments Familiarity with CRM tools, marketing workflow systems, creative review processes Work closely with global founders and leadership Opportunity to build processes and strategies from the ground up Real ownership and responsibility from day one Fast growth curve with exposure to international operations Be part of a high-performance, rapidly scaling team Clear career progression in operations, marketing, and account leadership
Job Title : Account Manager (Operations + Marketing)
Location : Kolkata (Onsite)
Employment Type : Full Time
Experience : 2-5 years
Shift Timing : UK Shift
Salary : Up to 30,000 / - (Based on experience)
About the Role
We are looking for a proactive and detail-oriented Account Operations Manager who can manage client accounts while coordinating internal operations and supporting marketing activities. This role blends account management , operations execution , and marketing coordination .
The ideal candidate should be comfortable communicating with clients, managing deliverables, reviewing marketing outputs, and ensuring smooth operational workflows across teams.
Key Responsibilities
Client Management & Communication
- Serve as a client-facing coordinator during UK shift hours
- Maintain professional relationships and ensure proactive communication with clients
- Understand client needs, gather requirements, and ensure timely execution
- Manage feedback loops, follow-ups, and escalations
Account Operations
Marketing Coordination
Reporting & Analytics
Quality Control
Requirements
Preferred Qualifications
Why Join Us?
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Operation Manager • Kolkata, Republic Of India, IN
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