Lead Technology Specialist - ServiceNow CMDB / ITOM

Job Description :

Role : Lead Technology Specialist - ServiceNow CMDB / ITOM Experience (in yrs) :

8-10 years Role Description : CMDB Technical Analyst will be part of the Information Management (IM) function. The CMDB Technical Analyst is responsible for administering and executing the configuration management changes, ensuring CMDB data integrity & robustness. This role works closely with the IT ServiceNow System Admin and all process owners within IT. In addition, the consultant should be experienced in stakeholder management to gather, analyse and launch requirements related to ITSM, ITOM and CMDB / Asset areas. The consultant will work in an international, distributed and multi-functional team; using an agile mindset and methodology. The ideal candidate should possess strong technical expertise in external data source integrations, ITOM discovery, OT Module and along with a solid understanding of SAM Module.

Qualification :

• Overall Experience of 8-10 years relevant experience in an IT Industry. 5 years’ ServiceNow experience with a focus on IT Service Management (ITSM) 5 years’ experience in ServiceNow CMDB, ITOM, SAM (Software Asset Management) & HAM (Hardware Asset Management) Module
• Education : Bachelors in Technology | Engineering
• Experience with Servicenow CMDB | CSDM , Discovery & Service Mapping.
• Strong understanding of IT infrastructure and components (servers, networks, applications)
• Experience defining, documenting, and implementing CMDB governance processes and procedures and ensuring that the processes are followed
• Experience defining, documenting, and implementing CI Data audits
• Experience managing CI data in a ServiceNow CMDB
• Experience creating CI Data Health reports, identifying, and resolving CI data gaps to maintain CI data integrity Experience & Competences
• Collaborating with stakeholders to identify and implement improvements to the CMDB.
• Experience in Agile Methodology
• Excellent communication and collaboration skills
• ITIL certified and Strong experience of ITIL processes
• Certified ServiceNow Admin (CSA) | CMDB Fundamentals | ITOM Discovery Implementation | CSDM Fundamental

Roles and Responsibilities

CMDB Data Management :

Discovery and Integration :

Data Governance :

Asset Management

CSDM

Collaboration and Support :