ServiceNow FSM Technical Lead

Job Title : ServiceNow FSM Technical Lead.

Job Type : Remote.

Experience : 9+ Years.

Job Description :

We are seeking a highly skilled and technically proficient Technical Lead with specialized experience in ServiceNow Field Service Management (FSM).

The ideal candidate will lead technical design, architecture, and implementation of FSM solutions, guiding development teams, and ensuring high-quality deliverables.

This role demands strong ServiceNow platform expertise, especially in FSM capabilities such as work order management, dispatching, parts inventory, mobile configuration, asset tracking, and geolocation.

Key Responsibilities :

FSM Architecture & Implementation :

• Lead end-to-end design and technical delivery of ServiceNow FSM implementations.
• Architect scalable and performant FSM solutions using out-of-the-box and custom components.
• Configure and extend core FSM capabilities : Work Orders, Tasks, Skills Management, Dispatch Console, Territories, Crew Scheduling, Asset Management, etc.
• Set up and optimize mobile configurations (Now Mobile, Field Service mobile app) including offline capabilities.

Technical Development :

parts, travel time, etc.

Integrations :

Leadership & Governance :

Quality Assurance & Optimization :

Required Skills & Qualifications :

dispatch optimization, geolocation, and mobile platform configuration.

Soft Skills :

(ref : hirist.tech)