ServiceNow Developer - ITSM / ITOM Module

Only for Chennai location

Must have skills - Service Now Development, CMDB, ITSM

Good to have skills - ITIL certification

Key Responsibilities :

• Lead the design and development of ServiceNow solutions across ITSM, ITOM, HRSD, Finance, and GRC modules.
• Architect and implement workflows, business rules, UI policies, and integrations using ServiceNow best practices.
• Customize and configure ServiceNow applications using JavaScript, Glide APIs, Flow Designer, and IntegrationHub.
• Develop and maintain integrations with external systems using REST / SOAP APIs.
• Collaborate with stakeholders to gather requirements and translate them into technical solutions.
• Provide technical leadership and mentorship to junior developers.
• Conduct code reviews, unit testing, and maintain technical documentation.
• Ensure compliance with security and governance standards across all ServiceNow implementations.
• Stay current with ServiceNow platform updates and new features.

Required Skills and Qualifications :

1. ITSM (Incident, Problem, Change, Request Management)

2. ITOM (Discovery, Event Management, Service Mapping)

3. HRSD (Employee Center, Lifecycle Events)

4. Finance Operations (Procurement, Budgeting workflows)

5. GRC (Policy and Compliance, Risk Management, Audit)

(ref : hirist.tech)