ServiceNow Developer - ITSM / ITAM Modules
Acharyaconsulting ServicesChennai30+ days ago
Job descriptionDocumentation : Create and maintain architectural documentation, including design diagrams, workflows, and technical specifications. Mentorship : Provide guidance and mentorship to junior developers and administrators on ServiceNow best practices and development techniques. Stay Current : Keep up-to-date with the latest ServiceNow features and updates, and evaluate their potential impact on our environment. Hands on experience on ITSM and ITAM is mandatory. You will work closely with stakeholders to understand business needs and translate them into efficient and scalable ServiceNow configurations. Collaborate with stakeholders to gather requirements and understand business processes. Design, develop, and implement solutions on the ServiceNow platform across all modules of ITSM, and various integrations. Develop and enhance Virtual Agents using NLU models, topics, and dialog flows to automate Tier-0 and Tier-1 user interactions. Implement and configure ServiceNow Assist (AI-powered agent assist) to enhance agent productivity and improve user experience. Good knowledge of ITAM module (Hardware Asset Management), hands on exp on atleast 1 implementation of HAM Customize and configure ServiceNow applications based on business needs. Integrate ServiceNow with other systems using APIs and web services. Develop and maintain technical documentation related to ServiceNow configurations and customizations. Provide ongoing support and maintenance of ServiceNow applications. Conduct testing and validation to ensure the quality of solutions delivered. Stay updated with ServiceNow releases, features, and best practices. Mentor junior team members and participate in knowledge sharing activities.
Job Summary : As a ServiceNow developer, you will be responsible for implementing ServiceNow solutions that meet the business needs of our organization.
You will collaborate with cross-functional teams to drive best practices and ensure that the ServiceNow platform aligns with our strategic Responsibilities :
- Implementation : implementation of ServiceNow modules, procurement management and custom applications
- Integration : Design and manage integrations with third-party applications and internal systems using REST, SOAP, and other integration technologies.
- Best Practices : Develop and maintain best practices for ServiceNow development, including coding standards, version control, and testing procedures.
- Performance Optimization : Monitor and optimize ServiceNow performance, identifying areas for improvement and
implementing enhancements.
As a ServiceNow developer, you will play a key role in developing and implementing solutions across the ServiceNow Platform and various integrations.
(ref : hirist.tech)
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