ServiceNow Developer - CMDB / ITSM Module

Key Responsibilities :

• Design, develop, and implement ServiceNow solutions tailored to business needs.
• Manage and enhance the CMDB and ITSM modules, including Incident, Problem, Change, and Request Management.
• Develop workflows and automate processes across ITOM, HRSD, Finance Operations, and GRC modules.
• Integrate ServiceNow with third-party systems using REST and SOAP APIs.
• Customize user interfaces using JavaScript, GlideScript, HTML, CSS, and AngularJS.
• Collaborate with cross-functional teams in Agile / Scrum environments to deliver solutions on time.
• Troubleshoot, debug, and resolve technical issues in the ServiceNow platform.
• Ensure compliance with ServiceNow best practices and enterprise standards.
• Maintain documentation related to design, configuration, and Skills :
• 8.5 to 11 years of hands-on experience in ServiceNow development and consulting.
• Strong knowledge of ServiceNow ITSM (Incident, Problem, Change, Request Management).
• Experience with CMDB and ServiceNow ITOM modules (Discovery, Event Management, Service Mapping).
• Proficiency in JavaScript, GlideScript, HTML, CSS, and AngularJS.
• Experience with ServiceNow integrations using REST / SOAP APIs.
• Excellent problem-solving skills and effective communication to Have :
• ITIL certification is preferred.
• Experience with HRSD (Employee Center, Lifecycle Events), Finance Operations (Procurement, Budgeting workflows), and GRC (Policy and Compliance, Risk Management, Audit).
• ServiceNow Certified System Administrator and Certified Implementation Specialist certifications.

(ref : hirist.tech)