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ServiceNow Developer - ITOM & HRSD

MNR SolutionsChennai

30+ days ago

Job description

About the Role :

We are seeking an experienced ServiceNow Developer who will be responsible for designing, developing, and implementing solutions within the ServiceNow platform, with a strong focus on IT Operations Management (ITOM) and HR Service Delivery (HRSD) modules. The ideal candidate will have hands-on expertise in ServiceNow development, strong problem-solving skills, and the ability to deliver scalable and efficient solutions that support organizational digital Responsibilities :

ITOM Development & Optimization :

Implement and configure Discovery, Event Management, and CMDB.
Optimize IT operations processes and ensure seamless visibility into infrastructure and applications.

HRSD Development & Customization :

Design and enhance HR workflows including onboarding, case management, and lifecycle events.

Create self-service and automation solutions to improve HR efficiency.

Platform Customization :

Develop and maintain UI policies, client scripts, business rules, and Flow Designer flows.

Customize forms, tables, and fields as per business & Automation :

Build and maintain integrations with external systems using REST / SOAP APIs.

Enhance automation for IT and HR processes, ensuring high system performance.

Support & Maintenance :

Troubleshoot issues, perform root-cause analysis, and implement enhancements.

Ensure best practices and governance across ServiceNow Skills & Experience :

5-10 years of hands-on ServiceNow development experience.

Strong knowledge of ITOM (Discovery, Event Management, CMDB) and HRSD modules.

Proficiency in JavaScript, HTML, CSS, AngularJS (preferred for UI customization).

Expertise in Flow Designer, Workflow, and Business Rules.

Strong understanding of ServiceNow integrations (REST, SOAP, LDAP, etc.).

ServiceNow Certified System Administrator (CSA) or higher certifications (preferred).

Strong analytical, troubleshooting, and problem-solving skills.

Excellent communication skills and ability to collaborate with cross-functional :

Bachelors Degree in Computer Science, Information Technology, or related field.

Advanced certifications in ServiceNow (ITOM, HRSD) are an added advantage.

(ref : hirist.tech)

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