ServiceNow Developer - ITSM Module

Responsibilities :

• Responsible for setting up Risk IT Cyber solutions on the ServiceNow platform.
• Example of Modules : IRM (Integrated Risk Management, SecOps (Security Incidents), CMDB, Entities Mgmt., Controls, Audit Management
• Contributes to the phases of feasibility analysis and design, brings an expert opinion on the feasibility and complexity of implementation in ServiceNow
• Produces technical feasibility analysis, gap analysis, design proposals, macro estimations, scripting, reporting
• Analyzes the User Requirements provided by the Product Owners and challenges the proposed needs, brings proposals that aim at the standard use of the product and the implementation of 'best practices
• Translates the functional need into technical solution
• Writes design papers, parameterization, architecture, flow diagrams and documents for production and maintenance
• Develops (parameter) the functional need in ServiceNow IRM and SecOps, ensures the testing of the development
• Collaborates with the technical, functional and security architects in the realization of deliverables for architecture instruction bodies (CVIT)
• Collaborate with the PO, provide estimates of effort and time Identify risks and dependencies
• Provide maintenance and technical support for the solution in production
• Identifies and proposes solutions to optimize, fine-tune and simplify the application

Technical & Behavioral Competencies :

Years of exp 5 -7 years

(ref : hirist.tech)