AppYogi Software - Customer Support Specialist - IT

Job Description and Responsibilities :

• Responding to customer queries in a timely and accurate way via email.
• Recommending solutions and guiding product users through features and functionalities.
• Replying to Appstore & Playstore reviews.
• Writing FAQ's for apps.
• Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
• Update our internal databases with information about technical issues and useful discussions with customers
• Monitor customer complaints on social media and reach out to provide assistance
• Share feature requests and effective workarounds with team members
• Inform customers about new features and functionalities
• Follow up with customers to ensure their technical issues are resolved
• Gather customer feedback and share with our Product, Sales and Marketing teams.

Requirements :

(ref : hirist.tech)