Customer Support Specialist

Welcome to Open Mind Services Limited!

The ideal candidate should be highly soft spoken and ready to work in Customer Relationship Officer and make the

good relationship with customer.

Roles and Responsibilities :

• Handling inbound calls, outbound calls, emails, and chats
• The candidate should be good in handling the sales query and convert into success.
• Strong knowledge of medical equipment.
• Deepening relationships with the existing customer base of the company.
• Should be able to provide customers with detailed information on products, services & offers.
• Ability to handle all customer queries and complaints and resolved with in TAT.
• Ability to up-sell a company product to the customers.
• Responsible to work upon undelivered cases and escalate wherever necessary.
• Handling escalation cases and resolving customer queries by coordinating with product and operations team.
• Ability to build rapport in diverse workforce in a multicultural setting.

Competencies and Skills Required

Customer Relationship Officer plays a critical role in providing an interface between customers and the client

Requirements

1. Any Graduate

2. Mandatory Biology subject in 12th standard.

3. 1-2 years’ experience in Tele-Calling or Voice Process

4. Healthcare candidates will be preferred.5. Experience in health Industry

The major skills and competencies that we are looking for in a candidate are :

1. Excellent communication and interpersonal skills

2. Ability to listen proactively.

3. Problem solving skills.

4. Ability to handle work well and maintain quality.