Application Tech Support Practitioner

We are looking for an Application Tech Support Practitioner to provide voice-based service desk support and manage service desk operations. The role involves client interfacing, issue resolution, and ensuring top-tier system performance. Candidates should have a strong understanding of IT operations and a passion for delivering excellent client service in a dynamic environment.

Roles and Responsibilities :

• Provide service desk voice support and engage with clients to understand and resolve issues
• Manage daily service desk operations to ensure high system performance and availability
• Utilize problem-solving skills and product knowledge to identify and implement effective solutions
• Maintain strong and professional communication with clients, ensuring ongoing satisfaction
• Interpret technical issues and propose resolutions based on service desk best practices
• Work within a ticketing system to track, document, and resolve incidents and requests
• Support IT operations functions including incident, problem, and change management

Professional and Technical Skills :

Skills Required

Service Desk Support, Voice support, Incident Management, Problem resolution