Senior Application Support Specialist

Key Responsibilities

• Basic knowledge in Linux / Unix servers to ensure high availability and performance.
• Write and optimize joins, stored procedures, and triggers in relational databases.
• Work with monitoring and logging tools like Splunk, ELK, and AppDynamics for proactive issue resolution.
• Basic knowledge in application deployments and troubleshooting on servers like Tomcat, JBoss, and WebLogic.
• Automate recurring operational tasks using Shell scripting and Python.
• Implement and manage CI / CD pipelines with tools such as Jenkins and GitLab.
• Troubleshoot SSL certificates, firewalls, and proxy issues.
• Manage incidents, problem tickets, and change requests efficiently.
• Collaborate with cross-functional teams to understand business workflows and provide seamless support.
• Create and maintain detailed documentation for operational and troubleshooting processes.
• Perform API troubleshooting and provide basic support on Docker-based deployments.
• Effectively manage customer expectations while ensuring timely resolution of issues.

Required Skills & Qualifications

What We Offer

Skills : troubleshooting,elk,ci,appdynamics,cd,splunk,triggers

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Skills Required

Unix, Tomcat, Elk, Jboss, Ssl, Firewalls, Jenkins, Weblogic, Appdynamics, Docker, Linux, Shell Scripting, Gitlab, Splunk, Proxies, Python